Delivery & returns help

Delivery within Great Britain

Standard delivery is £5.99. Express delivery is £7.99.

We deliver to England, Scotland and Wales only. We do not deliver to Northern Ireland, the Channel Islands or the Isle of Man.

Dispatch and tracking

Orders placed before midday on a working day may dispatch the next working day, but dispatch is not guaranteed. Tracking is provided when your order is dispatched.

Returns and faulty goods

You have a 14-day change-of-mind cancellation right. You also have a 30-day right to reject faulty goods, and we pay return postage on faulty items.

For help with a return, email hello@emberandquartz.co.uk before sending anything back. Include your order number and a brief summary so we can confirm the next steps that apply to your order.