Delivery & returns help
Everything about getting your order to you — and what happens if it's not quite right. Short version: we deliver across Great Britain, and every order can be returned.
Delivery
Within Great Britain
We deliver to England, Scotland and Wales. We're unable to deliver to Northern Ireland, the Channel Islands or the Isle of Man.
Dispatch
Packed with care
Orders placed before midday on a working day may dispatch the next working day, although dispatch times are not guaranteed.
As soon as your order is on its way, we'll email you tracking so you can follow it to your door.
Returns
Changed your mind? No problem.
You have a 14-day change-of-mind cancellation right from the day your order arrives. And if something arrives faulty, you have a 30-day right to reject it — we'll cover the return postage on faulty items.
- Email us first at hello@emberandquartz.co.uk with your order number and a short note about what's wrong (or simply that you've changed your mind).
- We'll confirm the next steps for your order — including where to send the item. Please don't post anything back before hearing from us.
- Send it back in its original condition. Once it's received and checked, we process your refund.
Questions about a delivery or a return?
We reply personally to every message.